Archive for the 'Online Information 2005' Category

Digitization at the British Library

ITI Bloggers December 1st, 2005


We are pleased to bring you this exclusive interview with David Brown, Director of Publisher Relations at the British Library. David describes the Library’s digitization program, including a significant grant from Microsoft. He also mentions the Library’s copyright policy for this project.

Hear David, direct from the floor of the Exhibit Hall.

Don Hawkins
Columnist, Information Today


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Social Networking at the BBC

ITI Bloggers December 1st, 2005


Just a few hours after winning the IWR Information Professional of the Year Award, Euan Semple from the BBC keynoted the track on social networking. The BBC has created a gateway allowing its employees to use a number of social networking tools. The first is a forum with 11 different discussion groups, including Editorial, Production, What’s Going On, etc. Over 11,000 people use the forum to ask questions and get answers. One result of this platform is that trivial questions can turn into interesting issues; misinformation gets corrected, and lurkers (people who read but do not participate in the discussion) get the benefit of the discussion. Euan stressed that these types of systems must be sociable places where people will want to go to get their information, and it can be a challenge to get conversations started. Once the conversations begin, the statistics show that thousands of people may read posts, but only a few contribute comments or replies.

Other social networking tools that have been added to the BBC’s gateway are:
• Connect.gateway—used to identify and find other people in the organization. A search tool allows employees to find others with specific expertise (foreign language speakers, etc.)
• An internal blog has had a large impact on journalism processes. Over 250 people within the BBC are blogging, even senior managers. Blogs have started to replace “all hands” broadcast e-mail announcements from upper management.
• Wikis are used by over 1,500 people and have become a rich resource for all kinds of information. With their freely available editing capabilities, wikis are very different from traditional documents. For example, when new policies are proposed, employees are encouraged to comment and change the initial documents, and then they are considered for incorporation into the final policy.
• RSS software that runs and syndicates content for those interested.

The BBC environment is a dispersed one, but it is very powerful. Social networking will increasingly impact workflows in companies. Younger people coming into the workforce are already heavy users of these technologies and will not accept a lack of them in their working environment. If we do not establish social networking within the organization, they will do it on their own outside the firewall, so we must bring the technology inside now and start learning about it.

After his talk, I asked Euan some questions about the points he discussed. Click here to hear his remarks.

Don Hawkins
Columnist, Information Today


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State of the Industry–Enterprise Search

ITI Bloggers December 1st, 2005

The exhibit floor has a special pavilion for enterprise search vendors (way back in the far corner), two days of programming in one of the exhibit hall theatres on the topic, plus a track in the main conference. That’s quite a lot of coverage of this hot topic, but unfortunately it was fragmented and dominated (even in the main conference sessions) by vendors. Actually that’s an pretty good description of the industry itself: vendors in search of a market that is difficult to define and identify.

(Disclaimer: My primary priority over the next several weeks is organizing the program for Enterprise Search Summit, scheduled for May 22-24 in New York. So I was looking more closely than most attendees for people, ideas, topics, and trends, as I covered these sessions.)

If you are looking to learn how to select, implement, or manage enterprise search in your organization, Tracy Lunt from DuPont (in the last session this afternoon at 2:00) is a super speaker, not to be missed. It looks like one at the same time in the exhibit floor theatre by Deloitte Touche Tohmatsu will be equally good.

On the other hand, if you follow the enterprise search industry, Angela Ashenden’s presentation yesterday in the exhibit hall theatre on The Enterprise Search Landscape was outstanding. (I suspect that quite a number of the audience were vendors, listening to learn what their future might hold!)

A senior analyst at Ovum, Angela cited the enterprise search market in 2004 at $500 million and growing to about $1.1 billion by 2009. Currently the market is dominated by small independent players, with only 4 generating more than $100 million in annual revenues. Of the top 4, Automony, Verity and Fast claim 36% of the market, and 50% of the growth in 2003-2004 came from the top players. Fast, Google, and Endeca are currently showing impressive growth.

The biggest change, and indicative of a maturing market, is the serious entry by IBM and Microsoft, and the positioning of search as infrastructure rather than as an application. She predicts these giants will shake up the market and many of the smaller players will disappear, either as they are gobbled up by the big guys or lose market share. Still, growth and technology development is dominated today by small companies and research organizations, offering opportunities to those who can seize the opportunity and grab some momentum.

Her ranking of vendors by market share in 2004 looks like this: Verity, Autonomy, and Fast, followed closely by Google. Microsoft, Endeca, Inxight, Open Text, IBM, and Convera follow those top four, in that order.

Angela concluded by acknowledging that the recent acquisition of Verity by Autonomy has shaken up the market, but that it is too soon to speculate on the impact.

Separately, Steve Arnold keynoted the Enterprise Search track this morning with a presentation on Enterprise Search in 2006. His remarks were more wide-ranging than Angela’s, and his presentation can be viewed on his web site, www.arnoldit.com.

Nancy Garman
Information Today, Inc.
ngarman {at} infotoday(.)com
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Perfecting the Publishing Process

ITI Bloggers December 1st, 2005

Anyone involved in publishing can appreciate that the process comes with its own set of problems … writers miss deadlines, editing gets delayed, fact-checking hits a snag. Wolters Kluwer Health has just taken most of the pain points out of publishing with PubFusion, an online content management solution that paves the way for an efficient workflow.

The single-source, single-view system tracks documents through the production process, coordinates schedules, and enforces deadlines (for editorial, advertising, art, layout, and permissions), and that’s just for starters. To-do lists and workflow diagrams (with color-coded icons) makes the process easy to use. Production managers can trace each stage of the process in real-time to customize schedules and deadlines for each project. PubFusion started as an internal project to manage Lippincott Williams & Wilkins’ medical journals (all 160 of them), but it didn’t take long for the word to get out. Patti Ward, director of editorial solutions for Wolters Kluwer Health’s Medical Research Division, said PubFusion actually reduced production cycle time for its journals by an average of 10 percent. It also increased production capacity by 50 percent, sliced delivery time, and reduced production postage costs (by routing materials online) by 60 percent. “These are real numbers with a real impact,” said Ward.

“PubFusion is built upon the EMC Documentum [5 Digital Asset Management] platform,” according to Ward, “and Flatirons Solutions can deliver optional in-house solutions for customers who prefer their own system.” PubFusion’s release is expected in spring 2006.

Barbara Brynko
Editor in Chief
Information Today
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Still Walking the Line

ITI Bloggers November 30th, 2005

In which BQ further discusses some stands to check out and speculates on what Google is doing at this conference. She also mentions some vendors not exhibiting and suggests alternative stands you might wish to visit.
.

Click here to hear the whole story, and contact Barbara at bquint {at} mindspring(.)com.


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Awards Ceremony

ITI Bloggers November 30th, 2005

OK, the last post gave you the facts on the awards. It didn’t give the flavor of the awards. So here’s my take — and it’s purely personal, so you’re completely free to disagree. The awards are UK-centric. I was at a table with all British persons and they knew many of the award winners and the shortlisted organizations. I didn’t. My French colleague at another table didn’t. Most of the people attending the banquet were British. (And my table independently voted adjacent Table 4, whoever was sitting there, as the biggest yobs of the evening, for their loud talk throughout the presentations and their ability to detract from the formal surroundings by acting more like football louts than information professionals.)

Many of the awards were highly deserved. In my opinion, the addition of Martin White to the list of those receiving a Lifetime Achievement Award is truly inspired. He deserves every bit of it. I did manage to capture a photo of Martin with last year’s winner, Carol Tenopir.

Marydee Ojala
Editor, ONLINE: The Leading Magazine for Information Professionals



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A Review of Desktop Search Tools

ITI Bloggers November 30th, 2005

At ITI’s Internet Librarian 2005 conference, searching expert Ran Hock told us which desktop search tool he likes best. Check the archives of this blog for October 23-29 to read a summary of his presentation, or click to hear Ran’s opinion.

Has anything changed since October? Are there any new developments in desktop search engines? For that we turn to a review by Karen Blakeman of RBA Information Services. She listed some features one must consider in choosing a desktop search tool:

• Document formats supported,
• Control over types of files or folders indexed,
• Memory usage, index time, index pause options,
• Searching features,
• Usability, and
• Security and privacy.

Karen’s review found the following for some popular desktop search tools:

AskJeeves: Much improved. Good on multimedia, particularly videos.
Blinkx: Also much improved. Includes support for Lotus Notes, Eudora, and Outlook. It offers a nice visualizer and can monitors web sites visited and list them on a sidebar.
Copernic: Has a nice preview. Can do nested search, and can switch to web search quickly. Copernic’s advanced search screen is very good.
Exalead OneDesktop: The desktop tool incorporates all features of their web search engine, such as truncation, a NEAR operator, etc.
Google: Now incorporates a built-in sidebar. A wide variety of file types can be searched using plugins. Some issues with Google’s desktop search: The cache retains copies of files even after they are deleted, and the Remove command is not foolproof. It is resource hungry even on the newest machines. And the user cannot control when it starts its indexing process, so it can interrupt other work on the PC.
MSN: Like Google, it uses plugins for file type support. The preview window is very primitive and just presents the user with a jumble of run-on text. This is probably because Microsoft plans to integrate desktop search into the next version of Windows and has not devoted any resources to MSN search.
Yahoo: Offers the most comprehensive file type support.

So what’s Karen’s bottom line? She didn’t definitely identify any desktop tool, saying that it depends on the type of information you have and how you store it on your PC. She recommends trying out several desktop search tools before deciding. However, I have the feeling that Karen agrees with Ran Hock because she said that she uses Yahoo!’s tool because of its support for many file types.

Don Hawkins
Columnist, Information Today


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What Is Search About?

ITI Bloggers November 30th, 2005

Well, it’s about search, right? Not necessarily. As Internet consultant Phil Bradley explained, we use the Web for a whole range of activities: searching, e-mail, blogging, finding where we are, travel information, personal things, news, communication, chat…and on it goes. So how important are search engines in this milieu? Phil thinks they’re not very important. There are lots of them, and no single one is best.

Search engines want people to use them, so they are trying to find killer applications to retain users. For example, Google has toolbars, newsgroups, Gicasa, gmail, desktop search, Google Print, Google Scholar, etc. (Similar capabilities are available in MSN.) The whole aim of this is to get users to use a lot of products from one company. Phil maintains a blog that keeps up with the increasing activity in the earch areas.

Search is becoming mobile. Now we can search for people, multimedia, and even space. Chips are coming into everything! We will be able to locate friends, search our desktop, keep up to date, never get lost, and be aware of our surroundings. Today, people want tailored answers without having to look for anything. We are all information resources. Everything can be digitized—sound, photos, video, journals, and music—and made available to you, me, or all of us. We want to share what we find with other people.

So the bottom line is that search is becoming more important, ubiquitous, and invisible. It is forecast that by 2015, 75% of mobile phones will be Internet-capable, so search will be everything and everywhere.

Don Hawkins
Columnist, Information Today


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International Information Industry Awards

ITI Bloggers November 30th, 2005

Tonight’s gala banquet featured Sir Trevor MacDonald, an ITV news presenter, in the role of award presenter. Here’s a list of the winners:

The Annalie Vickers and Jeremy Lakin Young Achiever Award: Ben Lund, Nature Publishing Group
Innovation in Content Management: European Agency of Safety and Health at Work
Innovation in Knowledge Management: National Institute for Mental Health in England knowledge community
Best Intranet/Extranet Project: FirstStop 2, NSPCC Intranet
Best Implementation of a Business Blog: UK FOIA blog
CILIP/Online Information Personal Development Award: Jessica Warner, Kingston College
FreePint Award for Best Customer Service Team: Bureau van Dijk
Best STM Information Product: Scopus
Best User Experience: Oxford Dictionary of National Biography online edition
Best Business Information Product: Euromonitor’s Global Market Information
Best Specialist Search Product: ProQuest SmartSearch
Best Team in an Academic Environment: Canterbury Christchurch University,Knowledge is Power Project
Best Team in a Business Environment: Yell Commercial Data Team
Best Team in the Public Sector: Royal College of Nursing Library and Information Services Team
The CILIP Jason Farradane Award: Michael Koenig, Long Island University (who was not present to accept the award)
IWR Readers Award for Technology of the Year: Wikipedia (Jimmy Wales also was not present to accept the award, but was present by video, filmed earlier in the day after his talk this morning)
IWR Information Professional of the Year Award: Euen Semple, BBC
Lifetime Achievement Award: Martin White, Intranet Focus and the Online Information conference chair

Marydee Ojala
Editor, ONLINE: The Leading Magazine for Information Professionals



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Chapters from U.K.’s Past

ITI Bloggers November 30th, 2005

Instead of letting historical books and papers fall victim to the ravages of time, ProQuest Information and Learning is continuing its efforts to digitize some U.K. treasures. In fact, ProQuest will have preserved nearly 10 million pages when it completes archiving The House of Commons Parliamentary Papers from the 19th, 20th, and 21st centuries. Users of all research abilities can see first hand the government’s actual working documents, from census reports and battles plans from past wars to the Treaty between H.M. and Argentine Confederation for Abolition of Slave Trade.

Amazingly enough, the labor-intensive archiving process has been completed quickly. Earlier this year, ProQuest started indexing 19th-century House of Commons Parliamentary Papers, and by August, full text was added for the years 1840-1859. By the end of 2005, the full-text archive will reach to the year 1889. Documents include bills, committee reports, command papers, commissioners’ reports, among other records. Preserving these primary sources lets researchers get a chance to see "original" charts, maps, and illustrations via high-quality scans along with the text.

Barbara Brynko, Editor in Chief
Information Today
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