I’ve been spending my time in the marketing track today, and good ideas and tips have been flying.
The morning began with Nancy Dowd, marketing director of the NJ State Library (and my blog partner over at The M Word). She discussed 10 trends that can give your marketing a "second life," such as relating to people with stories, listening to customers and letting them run the conversations, and promoting your green-ness. She’ll be posting her slides on The M Word soon.
Then the crowd heard Aaron Schmidt and Sarah Houghton-Jan do a really useful tag-team presentation on making your web site more useful, findable, read, and used. They told the crowds about tons of websites where librarians should register their own websites so surfers and searchers can find them. And most are free & easy — you can’t beat that!
They’ll be posting their talk as well, and this dynamic duo has a related article coming out in the Nov/Dec issue of Marketing Library Services soon.
One of the afternoon speakers was Geert van den Boogaard, who discussed digital marketing at DOK, the Library Concept Center in Delft, the Netherlands. Geert wowed the crowd with things DOk does, such as greeting people via Bluetooth connections as they enter the building, and screencasting messages within the building on a Wii platform.
One thing that van den Boogaard emphasized was one of my own main marketing points: First, understand your patrons and what they want. That idea should be the foundation of all your marketing and promotion.