David Gurteen, of Gurteen Knowledge, discussed with SLA delegates the important role that conversation can play in knowledge management.
There are two types of conversation, Gurteen said, debate and dialogue.
Debates are generally aimed at convincing someone of something, of defending and arguing over a position and attempting to impose ideas on others. Dialogue, on the other hand, is about exchanging ideas in an effort to achieve mutual understanding.
Participants in the session, were organized into several "knowledge cafes" to consider the question of why knowledge sharing is so difficult in organizations and what can be done to improve not just the sharing of information but to reduce the barriers to knowledge exchange.
–Dick Kaser, ITI VP, Content